FAQ
Consumers have free return within 7 days (include weekend) in light of Consumer Protection Act. It is“consideration period” and "is not a probationary period”. Even if you may want to return merchandise, keeping all are new and completely packing during 7 days warranty period. If merchandise has been opened and a little bit blemish you use on it or resale to other one, you don’t return, besides merchandise has blemished when you take it first. As you any questions about merchandises.Please contact us, our service telephone number is 04-24865558
The warranty period isn’t probationary period. You may want to return if merchandise must be new entirely. Please pay attention to a bit narrative below.
(1)You don’t return if Item, item tag or packaging has been open, destroyed or contaminated.
(2)You don’t return such as lack accessories, gifts or packaging and so on.
(3) Please keep original wrapping methods to send us, including no damage on packaging, merchandise, wrapping paper, catalog of merchandise, tag and gifts and so forth if you may feel like returning. When you lost box, use other box to wrap the merchandise outside with original packaging. Please glue any papers and write on original packaging. We cannot accept your return when all items in box has been destroy or lost!
(4)Other oversight of the inspection is necessary or may be attributed to the buyer or the recipient of the cause and result in damage to the goods, loss or change.
●Please based on substance because colors difference from computer’s pixels and screen.
●Colors difference is part of acceptable and isn’t part of blemish by AQL.
Exchange Goods
We’ll offer you to exchange goodsservice and shipping fee for free if your merchandise has blemished or notyours when you take it first. But you want to exchange goods since you don’tlike or personal reason,” you need to pay round-trip of freight fee”.
Please contact us if you want toexchange goods and our telephone number is 04-24865558.
※Business Time:Mon. through Fri. 8:00 a.m. – 12:00 a.m. & 1:30 p.m. – 5:30 p.m.
Reminder
Before you return, please repackagegoods and put receipt and gift into box. You can't return if the goods arerepackaged incompletely.
Exchange goods: if you want to modifyinformation, we'll follow address and a bit information you give and you shouldpay the shipping free by yourself.
Refund: We'll check your return andorder again and make sure you not any bad record, also you'll receive refundand inform between 7 and 15 days. We'll contact you and refund money by yourcredit card you pay. We'll offer our account number remit your refund if yourpayment is cash on delivery.
Please mail us"888@yark.com.tw" and fill in below information if you want to refundor exchange goods:
- Order number
- Your name
- Your telephone or smart-phone number
- Reasons
- Discount number or coupon
1. You'll be YARK membership andreceive information about on sale irregularly.
2.You can't switch money or goodsequivalent or cancel order, refund, exchange and reorder if your coupon isexpiry.
If you'll have any questions, pleasecontact us.
Business hours: Mon. throughFri. 8:00 a.m. –12:00 a.m. & 1:30 p.m. – 5:30 p.m.
TEL: （04）24865558